Crawl Space Insulation Customer Testimonial from Felipe M. in Hyattsville, MD

Complete Home Solutions (CHS) did a great job on our home. In February, my wife and I bought a home in Brentwood, MD. The house dates from 1913, and while a renovation p;rior to the sale upgraded many of the floors and appliances, many other substantive repairs needed to be done. This included addressing energy leakage from both the crawl space and the attic. We reviewed several companies and had two proposals including CHS. From the very beginning, CHS (through Mr. Merv) provided excellent customer service. Rather than telling us right away what our problem was, Mr. Merv listened intently to our experience of the house and simply asked questions (the temperature in our home rrarely reflected what was on the thermostat and it took a very long time for our home to cool or heat to the desired temperature). He then provided us with various texts and links for information on energy efficiency, crawl spaces, air circulation and common fixes (including encapsulation). Mr. Merv was there for several hours inspecting the crawl space and attic and making sure our questions were answered. Once selected, CHS worked with us on a proposal that reflected both our budget and our concerns. When we had questions, Mr. Merv went through the proposals line by line for more than an hour to ensure all our questions were answered and to ensure the proposal met our needs. The actual work took about two days in October and the CHS crew was prompt and careful, laying down plastic and minimizing dirt or damage on furniture and floors. After each day, the crew carefully cleaned up and removed any debrs. When the work was done, Mr. Merv cam out personally to inspect the work and actually had someone come out to finish out a detail he wasn't satisfied with on the access hatch to our attic. CHS was professional and prompt at every step of the way and our interactions with the office staff including Ms. Linda were professional and prompt. Once the work was done (and CHS managed to reduce our energy leakage by nearly 25%, a big deal for a house as old as ours), CHS processed all the paperwork with PEPCO, our utility company and we received a $2,000 check from PEPCO shortly thereafter per Maryland's assistance fro energy efficiency improvements.

I cannot recommend CHS enough. After their work, our harm actually heats and cools to the desired temperature and does so MUCH faster. The crawl space and the attic look neat (there was a lot of junk insulation and construction debris when we first bought the house and CHS cleaned in out). We feel much more comfortable in our home and would recommend CHS for their knowledge, expertise, customer care and efficiency. Thank you CHS!