James inquired about having issues with his upstairs not holding the set temperature consistently and called in asking if we could help him figure it out. We sent Jack, our Home Comfort Specialist, to his home and conducted an inspection as to why he was having those issues. Jack concluded that James' current insulation R-value was way lower than the recommended level for his area and recommended air sealing and installing new insulation to fix his home! After that, we sent our Home Comfort Technicians, JB and his crew, to alleviate James of his temperature issues. They started with air sealing the top plates in the attic to prevent air leakage and also installed baffles in order for the attic to breathe after we installed the cellulose. Once prepped and ready for insulation, Jose and Jason arrived to install the new blown-in cellulose insulation up to the proper R-value.
After we finished, James noticed that his upstairs held the temperature much better and felt more comfortable!